Cancellation and Refund Policy

Cancellation of Subscription

Users have the right to cancel their subscription at any time.
Cancellation requests can be made through the user’s account settings or by contacting our support team directly.

Refund Eligibility

Refunds may be available under certain circumstances, as outlined below.
Refund requests must be submitted within the specified timeframe (1day) following the cancellation of the subscription.

Refund Process

To request a refund, users should contact our support team and provide the necessary details, including the reason for cancellation.
The refund processing time may vary depending on the payment method used, and users will be notified of the outcome via email.
Approved refunds will be processed within a reasonable time frame, typically within 7-14 business days.

Refund Criteria

Users may be eligible for a refund if they cancel their subscription within the applicable refund period, as specified in the plan details.
Refunds are not available for services already rendered during the subscription period, including data storage or usage.
Pro-rata refunds may be offered for unused portions of the subscription period at the discretion of the company.

Automatic Renewals

Subscriptions may not automatically renew based on the selected billing cycle (monthly, yearly, etc.).
Users are responsible for managing their subscription settings to prevent unwanted automatic renewals.
Cancellation requests must be made before the next billing date to avoid being charged for the subsequent billing cycle.

Refund Methods

Refunds, if approved, will be issued using the original payment method used for the subscription.
In some cases, users may be offered a credit toward future services instead of a direct refund.
The refund amount may be subject to deductions for any services already used or fees incurred during the subscription.

Non-Refundable Items

Certain items, such as one-time setup fees, activation charges, or specific premium features, may be non-refundable.
Refunds are not available for promotional or discounted plans unless otherwise stated in the offer terms.

Changes to the Refund Policy

We may update this refund policy to reflect changes in our practices, services, or legal requirements.
Users will be notified of significant changes through email or by posting a notice on our website. The updated policy will include an “Effective Date” to indicate when the changes will apply.

Contact for Cancellations and Refunds

For cancellations or refund requests, please contact our support team at:
Email: support@quixicloud.com
Phone: +91 11696 58945