Privacy Policy
Last Updated: April 30, 2026
Effective Date: May 1, 2026
Introduction
Welcome to QuixiCloud. This Privacy Policy explains how QuixiCloud Data Storage Pvt Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal data. By accessing our services, you consent to the practices described in this policy.
Information We Collect
We collect information to provide a better experience and maintain security:
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Account Information: Name, email address, and account credentials.
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Payment Data: Processed via secure third-party gateways (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.
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Usage Data: IP addresses, device information, browser type, and access times.
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Abuse Reports: Data provided when reporting content, including the reporter’s email (optional), the category of abuse, and any descriptive messages.
Use of Collected Information
We use your data for the following purposes:
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Service Delivery: To provide cloud storage, file transfers, and account management.
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Security & Integrity: To prevent fraud, monitor for harmful content, and protect our infrastructure.
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Communication: To send system updates, security alerts, and support responses.
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Compliance: To respond to valid legal requests and enforce our Terms of Service.
Data Security & Encryption
The security of your files is our highest priority:
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End-to-End Security: We implement technical measures, including SSL/TLS encryption for data in transit and AES encryption for data at rest.
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Infrastructure Safety: Our storage nodes utilize professional-grade ZFS file systems with redundancy to prevent data loss.
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User Protection: We strongly recommend enabling Two-Factor Authentication (2FA) and using hardware authenticators to secure your account.
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Access Control: Access to metadata is strictly limited to authorized personnel required for system maintenance.
Content Moderation & Abuse Reporting
QuixiCloud acts as a neutral service provider. To maintain a safe environment:
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Reporting System: Users may report files for copyright infringement, harmful content, or spam via our built-in abuse report tool.
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Moderation Action: We reserve the right to restrict access to or delete content that violates our terms or applicable laws.
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Safe Harbor: We comply with international “Safe Harbor” standards and the DMCA (Digital Millennium Copyright Act). If you believe your copyright is being infringed, please use our reporting tool or contact
abuse@quixicloud.com.
Data Sharing and Disclosure
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No Sale of Data: We never sell or rent your personal information to third parties.
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Trusted Providers: Data may be shared with infrastructure partners (e.g., AlphaVPS, Hetzner) and payment processors only to the extent necessary to provide the service.
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Legal Necessity: We may disclose data if required by a court order, law enforcement request, or to protect the safety of our users.
International Data Transfers
QuixiCloud operates globally. By using our service, you acknowledge that your data may be stored on servers located in:
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India, European Union, Singapore & US: We ensure that all cross-border data transfers comply with applicable laws, including the Indian Digital Personal Data Protection Act (DPDPA) and the EU General Data Protection Regulation (GDPR). Where required, we utilize Standard Contractual Clauses (SCCs) and implement end-to-end encryption to ensure your data remains secure regardless of its physical location
Cookies and Tracking
We use cookies to:
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Authenticate your session and keep you logged in.
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Remember your preferences (e.g., language, view settings).
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Analyze traffic patterns to optimize server performance. You can manage cookies in your browser, but some features of QuixiCloud may not function correctly without them.
Data Retention & Deletion
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Retention: Data is kept as long as your account is active.
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Deletion: You may request account deletion at any time. Upon deletion, your files are wiped from our active storage nodes. Some residual data may remain in encrypted backups for a limited period (typically 30 days) before permanent erasure.
Your Rights (GDPR & Indian IT Act)
Depending on your location, you have the right to:
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Access & Portability: Request a copy of your personal data.
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Correction: Update or correct inaccurate information.
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Erasure: Request that we delete your personal data.
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Object: Object to certain types of data processing.
Contact Us
For privacy inquiries, GDPR requests, or to report abuse, please contact our Data Protection Officer: QuixiCloud Data Storage Pvt Ltd
Email: support@quixicloud.com / abuse@quixicloud.com
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