Cancellation and Refund Policy
Cancellation of Subscription
- Users have the right to cancel their subscription at any time.
- Cancellation requests can be made through the user’s account settings or by contacting our support team directly.
Refund Eligibility
- Refunds may be available under certain circumstances, as outlined below.
- Refund requests must be submitted within the specified timeframe (1day) following the cancellation of the subscription.
Refund Process
- To request a refund, users should contact our support team and provide the necessary details, including the reason for cancellation.
- The refund processing time may vary depending on the payment method used, and users will be notified of the outcome via email.
- Approved refunds will be processed within a reasonable time frame, typically within 7-14 business days.
Refund Criteria
- Users may be eligible for a refund if they cancel their subscription within the applicable refund period, as specified in the plan details.
- Refunds are not available for services already rendered during the subscription period, including data storage or usage.
- Pro-rata refunds may be offered for unused portions of the subscription period at the discretion of the company.
Automatic Renewals
- Subscriptions may not automatically renew based on the selected billing cycle (monthly, yearly, etc.).
- Users are responsible for managing their subscription settings to prevent unwanted automatic renewals.
- Cancellation requests must be made before the next billing date to avoid being charged for the subsequent billing cycle.
Refund Methods
- Refunds, if approved, will be issued using the original payment method used for the subscription.
- In some cases, users may be offered a credit toward future services instead of a direct refund.
- The refund amount may be subject to deductions for any services already used or fees incurred during the subscription.
Non-Refundable Items
- Certain items, such as one-time setup fees, activation charges, or specific premium features, may be non-refundable.
- Refunds are not available for promotional or discounted plans unless otherwise stated in the offer terms.
Changes to the Refund Policy
- We may update this refund policy to reflect changes in our practices, services, or legal requirements.
- Users will be notified of significant changes through email or by posting a notice on our website. The updated policy will include an “Effective Date” to indicate when the changes will apply.
Contact for Cancellations and Refunds
- For cancellations or refund requests, please contact our support team at:
Email: support@quixicloud.com
Phone: +91 11696 58945